Delivery Information

Shopping at Arez Online Lebanese Supermarket is easy. Simply add your goods to your cart and tell us where to deliver them to. 

UK Customers

Delivery is fixed at 3.99 for up to 15kg. We have found this is the most common size of shop for our customers.

Rates for above 15kg is as follows:

15 - 30kg: £7.99

30 - 45kg: £12.99

Your goods will arrive by courier within 3 - 5 working days. 

*** ALL ORDERS CONTAINING PASTRIES ARE DISPATCHED ON SATURDAYS ***

Please note we pack and dispatch orders on Saturdays, and we will send you a confirmation after your order has been shipped.

 

Delivery to remote locations (e.g. Highlands, Isle of Man, Shetland Islands) will take up to 7 working days. Unfortunately we cannot deliver to the Channel Islands, or PO Box /  BPFO addresses. 

European Customers

Our rates below will vary depending on currency fluctuations

Country                   

Cost of Delivery per Box     

(Up to 25kg)             

Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands €12.79
Austria, Denmark 16.64
Czech Republic, Italy, Slovakia, Spain 19.20
Croatia, Estonia, Hungary, Poland, Slovenia, Sweden, Finland, Portugal 35.84
Switzerland 47.37
Bulgaria, Greece, Latvia, Romania, Lithuania 55.05
Bosnia, Iceland, Norway, Serbia 87.07

 

****PLEASE NOTE THAT CUSTOMERS PAYING IN EUROS MUST CHECKOUT USING PAYPAL!***

Shipping Outside Europe

Unfortunately we are only able to ship to the countries listed above. 

How do I Know the Weight of my Shop?

You can see the kilograms and number of boxes increasing by keeping an eye on the progress bar at the top of the screen as you shop. The display will update automatically as you add more products.

Delivery is Straight to Your Door

Our goal is to make sure you can receive your Lebanese products quickly and at minimal cost.

Because of that we have partnered with myHermes and DPD to bring you a fast, tracked and secure delivery service.

Tracking  

When your order is dispatched, you will receive an email or text giving you a Reference Number for your parcel and a login to check in on its progress. If you would like your parcel left by your front door or with a neighbour, please tell us at checkout. Your shopping will arrive within 3 - 5 working days.

Insurance

All deliveries are automatically insured up to a value of £420 per parcel. Even if your goods are lost or damaged in transit, you will not lose your payment.